1. Orders & Payments
Q1. How can I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. You can pay securely using credit/debit cards, net banking, UPI, or Cash on Delivery (if available).
Q2. Do you offer Cash on Delivery (COD)?
A: Yes, COD is available in selected locations. You will see the option at checkout if applicable.
Q3. Can I cancel my order after placing it?
A: Orders can be cancelled within 24 hours of placing them, or before they are shipped. Once shipped, cancellation is not possible.
2. Shipping & Delivery
Q4. How long will it take to receive my order?
A: Standard delivery takes 3–7 business days within India. Remote areas may take longer.
Q5. Do you provide international shipping?
A: Currently, we primarily deliver across India. For international orders, please contact our support team.
Q6. How do I track my order?
A: Once shipped, you will receive a tracking number via email or SMS to monitor your delivery.
3. Returns & Refunds
Q7. What is your return policy?
A: We accept returns within 7 days of delivery, only if the product is defective, damaged, or incorrect. The item must be unused and in original packaging.
Q8. How will I get my refund?
A: Refunds are processed to your original payment method within 7–10 business days after the returned product passes inspection. For COD orders, refunds are issued via bank transfer.
Q9. Can I get a replacement instead of a refund?
A: Yes, if the product is eligible, we can provide a replacement once the returned product is verified.
4. Products & Warranty
Q10. Do your TVs come with a warranty?
A: Yes, all AIWorld Electronics products come with a manufacturer/seller warranty. Warranty terms vary by model.
Q11. How do I claim warranty service?
A: You can contact our customer support with your purchase details, and we’ll guide you through the process.
Q12. Are the specifications and images on the website accurate?
A: We strive for 100% accuracy, but minor variations may occur due to manufacturing updates or display settings.
5. Customer Support
Q13. How can I contact customer support?
A: You can reach us at:
Email: aiworldelectronics1@gmail.com
Phone:+91 96046 22441
Q14. What are your customer support hours?
A: Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM (.