At AIWorld Electronics, we value your trust and strive to provide the best shopping experience. This Cancellation & Refund Policy explains the terms under which you can request cancellations, returns, or refunds for products purchased from our website.
1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase or until they are shipped, whichever is earlier.
- Once the product is shipped, cancellation requests will not be accepted.
- To cancel your order, please contact our support team at +91 9604622441 with your order ID.
2. Return Eligibility
We accept returns only under the following conditions:
- The product delivered is defective, damaged, or incorrect.
- The return request is raised within 7 days of delivery.
- The product must be unused, in its original packaging, and include all accessories, manuals, and warranty cards.
3. Non-Returnable Items
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing accessories.
- Products purchased during clearance sales or special offers (unless defective).
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer after collecting account details.
5. Replacement Policy
- If eligible, customers can choose to receive a replacement product instead of a refund.
- Replacement will be processed once the returned product passes our quality check.
6. Contact Us
For cancellations, returns, or refund queries, please reach out to our support team:
📧 Email: support@aiworld-electronic.com
📞 Phone: +91 9604622441